The Cloud – All In
By Doug Harr
This post will be the first of several outlining my passion for moving IT software and services to the cloud, articulating the exponential value this move provides.
My journey began in early 2000’s when I was VP of IT at Portal Software; there, we moved the function of doing performance reviews out of our data center and into the SaaS / cloud service, Successfactors. This change cut costs in half; this kind of savings we saw almost every time we moved another software package or custom written application off site and into the cloud. Success with this model led me to take the helm at two other high tech companies (most recently at Splunk) where we ran virtually all of our business software and half of our infrastructure in the cloud, via services like Netsuite (financials), Salesforce (CRM), and Amazon EC2 (servers, storage).
These experiences were so positive and influential on my outlook that I’ve been espousing the “all cloud” IT sourcing strategy for some time now. Finally, and most recently, both Microsoft and Google have made it possible to go “the last mile,” to move your corporate domain, which houses the identity of all your employees, along with their organizations and access rights, into the cloud. This positions new companies and more aggressive existing companies to get to the point where you’ll find two fat pipes to the internet as the only technology installed at the company’s offices. The pipes terminate in a set of wireless access points, which themselves can now be managed via a cloud service!
Why is this all nirvana to me? What does it mean for IT? It means a lot. In almost every case I’ve seen service improve, both in terms of the time it takes to get things done, and the ability to focus on higher-level concerns, while more control accrues to the business. The focus of the CIO and IT Management team then changes – setting up a strategy, sourcing these cloud services, managing the vendor relationships, monitoring the services, integrating and securing them. We get to the ultimate goal of IT – maximizing the effective use of these systems, and harnessing the information that can be extracted and analyzed from those services. Not too shabby, right? Sounds like a busy and more enabling, productive IT department, even if the roles have changed.
In future posts, we’ll address how the move to the cloud changes the nature of what resources each department needs to hire in order to effectively run the cloud applications. With sales operations, customer support operations, HR operations, etc., there is the ability for internal corporate employees to be more directly involved in optimizing, running and supporting the applications they use.
More to come.