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World BPO Forum Summit 2009 "Right people, Right place, Right Skills, Right costs"
The World BPO Forum exists to serve the needs of companies intent on optimizing the use of human resources globally by seeking to outsource selected business processes. The forum provides a unique opportunity to gain first hand exposure in an affordable and time-efficient package.
http://www.worldbpoforum.com
Rhoda Verner will be a member of two panels:
“INTEGRATING ITO & BPO: MANAGING CONVERGENCE SUCCESSFULLY”
July 30, 2009 @ 10:30AM-11:30AM (Panelist)
Moderator: Patrik Dyberg, VP of Global Product Development
Panelists:
Patrick Jarvis, Senior Technical Director, BPO, iSoftStone
Peter Nag, Global Head of Right Placement, Citigroup Wealth Management
Discussion: As today's sourcing executives seek ways to eke out new efficiencies and and reduce operational costs, it is becoming evident that ITO and BPO rather than remaining as separate silos, are actually very inter-related. There is a convergence happening at every level and the CIOs and Operations Heads of companies need to extract synergies and enable seamless integration between the ITO and BPO arms of their organizations. Accelerating this trend are more sophisticated service providers, who are offering bundled ITO and BPO solutions in order to capture a larger piece of the pie and to provide end to end services to their clients. This session will provide valuable input on this emerging trend and show how to successfully manage convergence between these two functions.
"END OF THE CAPTIVES: WHY OUTSOURCING MAKES MORE SENSE THAN EVER"
July 30, 2009 @ 10:45AM-11:45AM (Panelist)
Moderator: Mark Robinson, COO, EquaTerra
Panelists:
CJ Shah, Head Sales, USA BPO, Zensar Technologies
Charles Wijayawardhana, VP Sourcing, Horace Mann Insurance
Discussion: In today's unpredictable business environment, companies increasingly need variability their with
business infrastructures. While the offshore captives traditionally delivered high-quality support and higher
control over resources and processes, many firms are finding they have redundant staff and a much higher
cost of support. We now see an increasing number of firms seeking to sell off their captives and move onto
outsourced models that allow for future business flexibility. This panel discussion will center on the following
key issues:
Where captives still make sense, and where are they no longer delivering cost-effective value;
Options companies today have looking to divest of existing captives: relocate/sell;
Strategies for moving onshore shared services to hybrid offshore/outsourcing models;
Compliance and regulatory issues with captives vs. outsourcing
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